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- Repeat this step until they're all gone.
- If there is a checkbox for " Delete the driver software for this device", check it and click OK.
- Uninstall each of the above devicesFor each of the objects the previous step:
- any of the above with a number after it, e.g.
-
portable device with a name you gave the trouble device.Unknown USB Device (Device Descriptor Request Failed).Microsoft Windows Mobile Remote Adapter.In The topics from the previous step, look for any of the following: In the Device Manager, select View > Show hidden devicesĥ. (Windows 10 also allows Ctrl-V to paste into a Command Prompt.) Note: To paste into a command prompt window, right-click anywhere in the window. Enter the following commands into the command promptįor each of the commands below, type them out exactly or copy/paste them into the command prompt, then press Enter to execute the command (Note: If you don't do the "right-click, Run As Administrator" steps, the hidden devices will not show in subsequent steps.)Ģ. Approve any security prompt that appears.
In the list that appears, right-click cmd.exe (or Command Prompt), then Run As Administrator. Microsoft ActiveSync 4.5 is the latest sync software release for Windows Mobile-powered devices. Open a Command Prompt as an AdministratorClick the Start menu Issue: When troubleshooting mobile device connection issues, it is sometimes necessary to remove all drivers for the mobile device.ġ.